Digital organisation, Microsoft 365 & AI Copilot training

Specialising in

AI Copilot Agents

Digital Organisation

AI Copilot

Microsoft 365

Are your staff using Microsoft 365 and AI effectively?

Digital and AI skill gaps are costing your organisation time, performance and results

Do you or your staff

  • use only a small portion of available features

  • rely on workarounds and manual processes

  • not have the time to keep up with ongoing changes.

This creates a growing capability gap. Training Lab’s mission is to help you close this gap.

Microsoft & Copilot training builds real workforce capability

No time to keep up with rapid digital change? Partner with us to build internal Microsoft and AI capability

  • Training Lab delivers flexible programs that build

    • Digital organisation skills.

    • Effective use of Microsoft tools.

    • AI Copilot capability in daily work.

  • Only 5% of staff are using AI & digital skills effectively

    • Close the AI and digital skills gap.

    • Drive effective use of Copilot.

    • Shift from prompts to real impact.

  • Digital-skills-increase

    You, your staff and organisation will benefit from

    • Faster and more efficient work.

    • Consistent ways of working.

    • Less stress and more productivity.

Our programs

Digitally enable and empower all your staff

No time to keep up with rapid digital change? Partner with us to build internal Microsoft and AI capability

  • Digital organisation and AI fundamentals

    Best for building a consistent Microsoft 365 & Copilot baseline across all staff.

    Manage email overload, present with impact, improve task management & master AI Copilot.

  • AI Copilot skills prompt to productivity

    Move beyond prompts to real Copilot impact

    Ensure your staff can use Copilot effectively across Word, PowerPoint, Excel, Teams and workflows.

  • Team workflows and shared systems

    Best for improving collaboration, governance and consistency.

    Enhance transparency and organisation of shared tasks, projects, files, systems and workflows.

What is included

🔹 Unlimited staff per session with no extra cost.
🔹 Live, facilitated workshops (90 mins to 2.5 hours)
🔹 Recordings available at program level.
🔹 Customised to your organisation’s Microsoft tools and policies.
🔹 Workbooks and Microsoft resource links.
🔹 Pre and post session support.
🔹 Easy admin, easy to scale.

Why trust Training Lab

🎓 Microsoft & digital capability specialist.
đź”´ NSW preferred supplier (pre-qualified) supplier 664521.
đź“ś NSW Education Standards Authority certified.
🧠 20+ years experience in digital transformation.
đź‘Ą Focus is turning your digital time savings into real productivity gains.
đź”’ Safe, compliant AI Copilot adoption.

Clients and their feedback

We are proud to have been selected to train and work with the following brands. Please view their feedback.

Client feedback

Training Lab is a Full Qualification applicant on the NSW government preferred supplier scheme.
(pre-qualified) by the Department of Finance Services and Innovation (DFSI) to provide Digital & Microsoft skills, leadership training & consultancy services to government agencies. No 664521

NSW Government logo

  • “Provided a number of really helpful tips to navigate my day to day tasks and organisation. A definite winner. Best day of training I ever had. Practical tips to make my day better.”

    ScotPac Business Finance | 25 May 2022 - Client Relationship Manager
    Rating: 10 out of 10

  • “Highly recommended and wish my session was full day one. Multiple timezone in outlook calendar, short-key, To Do, Clock (focus session) etc. I have attended task and time management sessions in the past, but this is first DIGITAL management and time management session. Very useful and I have already started using all tips from the session.”

    Senior Country Manager, North East Asia, Eurasia and Singapore - Macquarie University, August 2023, Digital organisation and AI productivity

  • “Loved the course. Highly invaluable skills taught, both being organised digitally and how to use the tools that were shown to us. Great facilitator, knows her content, no question a problem and reported back when didn't know. The handbook is great and easy to follow, plain English, with screen shots.”

    Executive Support Officer to NSW Chief Psychiatrist - NSW Ministry of Health

    24 May 2024 - Digital organisation and AI productivity

Help your staff work smarter, stay organised and keep up with change

Contact Training Lab
Download full program and pricing

Frequently Asked Questions

    • All staff levels including executives, frontline teams and support roles.

    • No technical background required.

    • Content is tailored to your organisation’s tools, policies and workflows.

    • Choose a single workshop, a full series, or the complete program.

    • Workshops can be delivered in any order.

    • Flexible delivery based on your organisation’s needs.

    • Live, instructor-led sessions with real examples.

    • Immediate application to daily work.

    • Ongoing behaviour change, not one off learning.

    • Designed to fix the gap where self learning is not effective.

    • Focus on verification, data protection and responsible AI use.

    • Aligns with your policies as well as Australian government compliance and governance expectations.

    • Ensures staff understand how to validate AI outputs before using them.

    • Not required to start.

    • Training is adapted to your current setup.

    • Full Copilot capability requires a Microsoft 365 Copilot licence.

    • Delivered as a partnered internal program
      Training is designed for one organisation at a time, not public courses.

    • Built to work with your internal champions
      We collaborate with your leaders and key staff to embed capability across teams.

    • Delivered using a live real environment
      Sessions are run from the facilitator’s environment, with staff following along in your organisation’s Microsoft setup.

    • No generic training systems
      Staff learn directly in their own tools, files and workflows
      This ensures skills are immediately applied, not lost after training.

    • Designed for real work application
      Every session focuses on practical tasks staff perform daily using Microsoft 365 and Copilot.

    • Learning happens in your environment, not a simulated one.

    • Training aligns to your systems, policies and real work.

    • Capability is built internally, not outsourced or temporary.

    • 90 minutes to 2 hours per session.

    • Delivered over several weeks to build skills gradually.

    • Includes pre and post support for questions and technical help.

    • Unlimited staff per session.

    • No additional cost as numbers grow.

    • Designed to scale across whole organisations.

    • Improved productivity and reduced manual work.

    • Better collaboration and reduced duplication.

    • Consistent use of Microsoft tools across teams.

    • Safer and more effective AI adoption.

    • Yes, when booked as a program.

    • Recordings can be reused for onboarding, refreshers and for staff who missed the live session.

    • Extends value beyond the live sessions

    • Yes, content is tailored to your organisation.

    • Includes your policies, workflows and real scenarios.

    • Aligned to your Microsoft environment and tools.

    • Engagement tracking and participation insights.

    • Feedback and adoption measures.

    • Practical outcomes observed in day to day work.

    • Significant time savings
      Government trials show staff can save up to 1 hour per day, equating to ~240 hours per year per staff member.

    • Strong financial return
      Based on ~$80 per hour, this is approximately $19,200 value per staff member per year.

    • Organisation wide impact
      For large teams, this scales to millions in recovered productivity, redirecting time to higher-value work.

    • Reduced risk and rework
      Staff learn to validate AI outputs, improving accuracy and protecting organisational data.

    • Long term behaviour change
      Structured sessions over weeks increase adoption, reduce duplication, and improve consistency across teams.

    • Fixed pricing based on workshop series packages, not per person.

    • Train unlimited staff at no additional cost, with value increasing as participation grows.

    • Designed for organisation wide capability uplift, not one off sessions.

    • All pricing is clearly outlined in the Training Lab brochure and proposal.

    • Includes full program costs, workshop options and inclusions.

    • Download the brochure for pricing and program details.

    • Start with a conversation
      We discuss your organisation, priorities and current challenges.

    • Review your Microsoft environment
      Includes Outlook version, Microsoft 365 setup and Copilot licensing.

    • Identify focus areas
      Tailored to executive priorities, team pain points and workflows.

    • Choose your approach
      Start with one workshop or roll out a full structured series.